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UNLConnect Frequently-Asked Questions

  1. How do I get an account?
    Send an E-Mail to Andrew Frye at afrye2@unl.edu to request an account. top
  2. How do I use my camera and microphone?*
    Go to the Camera and Voice Pod and click the button that says Start my camera and voice. A dialog box will open called Camera and Microphone Access. Click Allow (indicated by the green circle and check mark). top
  3. Can I record a meeting?
    Yes, go to the Meeting menu and click Record Meeting.top
  4. After recording a meeting, how do I view it?
    In the NU Connect interface, select Meetings, locate the meeting you wish to view. Click on it. There is a menu that opens up once you're in that meeting, a new menu will be displayed that lists, Meeting Information | Edit Information | Edit Participants | Invitations | Uploaded Content | Recordings | Reports. Click Recordings and if you recorded the meeting, you should be able to view the recording. top
  5. Is there a file size limit to uploads on the server?
    500 MB. top
  6. What do I need to host/view a meeting?
    You can run Connect in Windows XP or Vista with Internet Explorer 6 or 7 and Firefox 2 or 3 as well as on Mac OSX with Firefox 2 or 3 or Apple Safari 3. In all cases, Flash 9 is the required Flash player. top
  7. How do I use the Blackboard course tool for Connect?
    Go to the Control Panel and you will see under Course Tools a menu item labeled Breeze Management. To set up a meeting room for the course, select Breeze Management. Then select Activate Meeting. Select the options you want for the meeting room. After setting up the room, a URL will be created to access the room. Once the room is created, It can accessed by clicking on the URL or by going to the tools menu and selecting Breeze. top
  8. Do I have to create a new meeting room each time I have a meeting?
    No, you can use the same meeting room as many times as you like. Simply access it by logging into your UNL Connect account and select the meeting room. top
  9. What version of the Flash player does Connect require?
    Flash 9. top
  10. Who do I call for support?
    The IS Computer Help Center, 472-3970. top
  11. What file types can I upload to a meeting room?
    Content Display: Sharing Files from Your Computer
    The Share pod can display the following kinds of media:
    • Microsoft PowerPoint presentations (.PPT)
    • Images (.JPG)
    • Flash files (.SWF)
    • Flash Video files (.FLV)
    • Audio Files (.MP3)
    • Presenter Files (.zip) top
  12. What can I do to improve audio performance?*
    Bandwidth and processor constraints affect audio reception, video reception, and latency when sharing. Users may experience audio dropouts, jerky video broadcasts, jerky played video on shared files, and slow performance of shared applications if bandwidth is limited.
    To test if a user has the needed configuation and bandwith to view a meeting go to http://breeze.unl.edu/common/help/en/support/meeting_test.htm. For information on the different bandwidth explanations please see the Adobe Connect Live Bandwidth Calculation Information: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_19524. Setting Bandwidth Selecting the proper bandwidth allows for clearer video and less choppy audio.
    • Hosts can set the bandwidth for the meeting room. From the Meeting menu (from within a meeting room), select Room Performance and Appearance, then Optimize Room Bandwidth. Choosing DSL/Cable (or even Modem) will reduce the meeting room bandwidth. For an audience with a wide variety of connections, the DSL/Cable setting is recommended.
    • All users can individually set their own bandwidth appropriately for their connection. From the Meeting menu (from within a meeting room), select Manage My Settings, then My Connection Speed and choose the appropriate speed.
    Other Recommendations
    Selecting the proper bandwidth allows for clearer video and less choppy audio.
    • Close non-essential applications running on your machine—especially programs like E-mail applications that automatically check for new mail at regular intervals.
    • Limit the use of audio and video in a meeting room.
    • Use a telephone or conference call instead of Adobe Connect's audio.
    • Freeze your Web cam image, or set it to Slow Images, if video is absolutely necessary.
    • If you are recording, record on a different computer than the one used for presenting.
    • Use Web links pod to share web pages. top
  13. How do I use a conference call with Connect?
    The conference call plug-in is not yet on the NU Connect server, you will not be able to control your conference call information from within the Breeze interface.

    You can use Connect for desktop sharing and chat and a conference call for audio. Recording a meeting presented in this manner would require a device to capture audio form a phone to a computer. top
  14. Is there a way to download a recorded meeting?
    Adobe Connect meetings can be recorded and saved for playback at any time. Adobe Connect records events rather than screen shots, which means that users can play the recording at whatever size they would like, and all the interactive SWF files that a typical participant would manipulate can be manipulated during playback.

    Everything that happens in the room is recorded from the perspective of a Participant. Individual breakout rooms are not recorded, but materials from breakout rooms will be included in the recording if a Host brings them into the main meeting room.

    Recordings can be edited online or offline.

    When editing online, rudimentary linear editing tools are provided. For offline editing, the recording is downloaded as a .FLV file.

    Downloaded recordings can also be placed on a different server or on a CD for playback.

    Edit a recorded meeting or virtual classroom session
    Editing a recording is useful if the recording contains sections of silence or unnecessary information that you want to remove before making the recording available.
    1. From the Acrobat Connect Pro Central home page, do one of the following:
      • Click Meetings and then click the name of the meeting that includes the recording.
      • Click Training and then click the name of the virtual classroom that includes the recording.
    2. Click the Recordings option.
    3. Click Edit next to the recording that you want to edit. The Editing Player appears and the recording begins to play.
    4. Watch the recording to search for places that require editing or drag the progress line in the Playing bar to a specific location in the recording.
    5. Use the selection markers to specify the areas of the recording you want to remove and click Crop.
    6. (Optional) Click View Advanced Options to search for specific information within the recording file or to filter by event type.
    7. (Optional) If necessary, click Undo to remove the last action.
      The Undo option is available after you have made one or more edits during the current editing session, but before you have clicked Save. Edits made since last save are removed one at a time in reverse order. You cannot undo any edits made before clicking Save.
    8. (Optional) If necessary, click Revert To Original.
      The Revert option deletes all edits that have ever been made and restores the recording to its original state.
    9. Continue marking sections for removal. When you are finished, click Save.

    Create an offline recording

    1. From the Acrobat Connect Pro Central home page, do one of the following:
      • Click Meetings and then click the name of the meeting for which you want to make an offline recording.
      • Click Training and then click the name of the virtual classroom for which you want to make an offline recording.
      • Click Content library and then click the name of the meeting or virtual classroom for which you want to make an offline recording.
    2. Click Recordings.
    3. Next to the specific recording you want to use, click Make Offline.
    4. In the Offline Recorder, specify a location for the finished FLV file. (If Help text appears, click Proceed with Offline Recording.)
      The meeting begins playing, which starts the creation of the offline archive.
    5. Use the Start New, Stop and Save, and Pause/Resume controls as necessary during the recording process. (If the controls are not visible, click Show toolbar.)
      Each time you make the control bar visible, it will be visible within the final recording. Show the control bar as infre-quently as possible and keep the control bar in its minimized state.
    6. When the recording process finishes, a confirmation message appears. If necessary, close the offline recorder window by clicking close. (If the window is in its minimized state, the window closes automatically.)
    7. (Optional) To find the finished FLV file, use Windows Explorer to navigate to the location you selected in step 4. top
  15. How can I add people from outside of the class?
    Make sure you're in the Meeting Information page and select the Edit Participants page from the horizontal listing above. Once in the Edit Participants page, you can scroll through the list of registered users and add users to your meeting. You can also define their role as host, presenter, or participant. Once that is done, you can go to the Invitations page (which is found on the menu directly to the right of the Edit Participants link) and it generates a message that will be sent out to all meeting participants. Select Send to all hosts, presenters, and participants and send out the reminder by clicking Send. For those not registered in the system that you wish to invite, you will need to forward the invitation E-mail (which you, as a host, will also receive) to their E-mail addresses. top
  16. How do I make someone from outside the class a presenter/host permanently?
    Select the user from the list of registered users in the Edit Participants page. Add them to the meeting by clicking their name and clicking the add button which is listed below the Available Users and Groups listing. Once the user is added, you can click on their name under the Current Participants list and select Change Role. You can then change their role to host, presenter, or participant. top
  17. How do I publish a Powerpoint to Connect?
    In the File Share Pod, click on the Upload File button in the bottom left. Click Select from My Computer and find the powerpoint file you want to share. You may need to install the Add-On in order to upload your files. If it asks you, go ahead and install it. Once that is done you can then click Upload File→Select from My Computer. Then find the file you need and upload it to the meeting room. Everyone will then be able to click on the file and select Save to My Computer.

    The other way to do this is to go to the Share Pod, select Whiteboard from the drop down menu and inside the Whiteboard click Share in the lower-left corner and select Documents→Select from My Computer. Select the Powerpoint file and click Select and it will be opened up in the Whiteboard. top
  18. When does my account expire?
    Registered accounts do not expire. top
  19. What can I do if I forget my password?
    Click the Forgot Your Password? link just below the log-in info on the log-in screen for breeze.unl.edu. Then enter your E-mail address and click Submit. An E-mail will then be sent to the address on file, with information about resetting your password. top
  20. How do I reset my login/password?
    Click the Forgot Your Password? link just below the log-in info on the log-in screen for breeze.unl.edu. Then enter your E-mail address and click Submit. An E-mail will then be sent to the address on file, with information about resetting your password. top
  21. Can I create break-out rooms from the main room?*
    In the bottom right corner of the meeting room interface is a button that has a small box in each corner with diagonal lines connecting them. This is the Create Breakout Room button. Click on it to create three Breakout Rooms and to open the Breakout Rooms: Configuration Pod. That will allow you to assign different people to different breakout rooms. You can also click the Add Breakout button at the bottom of the pod to create more breakout rooms. When everyone is ready you can click the Begin Breakouts button in the top right corner of the Pod. When you are ready to return to the main meeting room, you can click on the button in the lower right corner and select Return All to Main Meeting Room. top
  22. When I click on Pods→Share, I notice a lot of old files. How do I delete those?
    Select the files you wish to delete, then go to the bottom right button and click Remove Selected Files. top
  23. Can you explain all the share methods?*
    To see a demo go to http://www.adobe.com/resources/acrobatconnect/.

    Share your screen or control of your screen
    As a host or presenter in a meeting, you can share windows, applications, or your entire desktop with participants in a meeting.
    When you share anything on your computer screen, actions you take in the shared region are visible to all participants in the meeting. Participants follow the progress of your pointer as you move it across your screen.
    The region or regions that you share must be visible on your desktop to be visible in the Share pod to other participants. Overlapping windows on the desktop appear as a blue crosshatched pattern in the Share pod.
    You can also display a whiteboard over a shared screen to enable attendees to add annotations.

    Share content in the Share pod
    The Share pod controls let hosts and presenters share content in various ways. You can display the pod at Full Screen size to make contents larger. You can enable attendees to toggle between Full Screen and Normal display size. You can choose to display changes in the presenter's pod to all attendees, so that the presenter can control the pod size for attendees. You can share content that is already loaded into the meeting room but is not currently displayed.
    When content is displayed in the Share pod, you can use a pointer to call attention to particular areas.

    Share presentations in the Share pod
    For hosts or presenters who share a presentation in the Share pod, special controls are available for navigating and displaying the presentation. A presentation layout has the following areas:
    Presentation
    The main part of the window, which displays the presentation slides.
    Presentation sidebar
    An area on the right side (default location) of the browser window that shows the name of the presentation, the presenter information, and the Outline, Thumb, Notes, and Search tabs (if the tabs were included in presentation theme). If you cannot see the sidebar, click Show/Hide Sidebar in the Presentation toolbar.
    Presentation toolbar
    A control bar at the bottom of the presentation that gives you control over the presentation playback, audio, attachments, and screen size. This is visible to hosts only, unless a host chooses to display it to participants. (To see all presentation toolbar options, the presentation file should be loaded to the content library from Adobe Presenter. If you load the PowerPoint PPT file directly into the Share pod from your computer, not all presentation toolbar options are visible. You may also need to click Sync.)

    Share a Document
    A host or presenter can share documents that have been uploaded to the Content library, or share documents directly from your computer. If you turn off sharing, change the content in a Share pod, or close the Share pod, the document is still part of the meeting room and can be displayed again. If you delete a Share pod, the document is deleted from the meeting room. (If you uploaded it to the Content library previously, it is still available there.) To edit a shared document, you must edit the source document and reload it into the meeting.

    Upload and manage files using the File Share pod
    Hosts and presenters (and participants that have been given rights) can upload files to share with meeting attendees either from their computers or from the Content library. Meeting participants cannot upload files; however, the host can change the participants' status to allow them to upload files. Participants who want to upload files should ask the host to change their attendee role or to grant enhanced rights for the File Share pod. top
  24. How do I clear my chat window?
    Click on the Pod Options button in the lower right corner of the chat pod. Then click Clear Chat. top
  25. What are the differences between Host, Presenter, and Participant?
    A host is able to control all aspects of the meeting; they can invite or remove participants, change a participants status to presenter or host, share their screen, share files, broadcast video and audio, create polls and quizzes, chat with the entire meeting room or with individuals, etc. They have full control of the meeting. Presenters are able to share their screen, chat with the meeting room or individuals, broadcast video and audio, create polls and quizzes, etc. They are able to do all that would be necessary to lead the meeting with other participants, but do not have all the administrative capabilities of the host. Participants can chat with each other or with the class and broadcast video and audio. Essentially imagine it as a large presentation—the host is like the tech guy who makes sure everything is in order for the meeting run smoothly, the presenter is the person giving the lecture, and the participants are the students listening. top
  26. One of the options is to Optimize Room Bandwidth. Should participants optimize their bandwidth according to their computer or host computer?
    The bandwidth should be set according to the slowest speed a participant in the meeting is connect at. Connect will then compress the files so that all users have the same meeting experience. So, for example, if the host and 12 participants in the room have LAN connections and one person is on a modem the meeting room would be set to modem. top
  27. When sharing flash paper and the overlay the flash paper becomes very small and hard to read.
    Can I magnify the flash paper when using the overlay?
    Unfortunately, you cannot. However, you can improve image quality by setting your room resolution to 800x600. top
  28. What is the best Room Screen Resolution?
    A good, common resolution is 1024×768. top
  29. Who can record?
    Hosts are able to record meetings by going to the Meeting Menu and clicking Record Meeting. top
  30. How do I get or give permission?
    All permissions are assigned by the host. There can be multiple hosts in a meeting but keep in mind that any changes made by any host will affect the entire meeting. top